International orders are strictly at CUSTOMERS risk, there in many cases have been times where items have been lost, confiscated and even sent back to me as much as 6 months after I have shipped it. If the item makes it way back to me I will refund it. However if it is lost, stolen, has a long transit time or is confiscated there will be no refund.
Returns are accepted within 30 days if the product is unused. If there is an issued with something I can send you a return label for it. Otherwise please send returns to " PO BOX 303, DUNCANSVILLE, PA 16635"
Pre-Orders are basically projects that are crowd funded and allow me to get some really cool products made for you all. These items are typically paid in full with a turnaround time up to 120 days, if you are purchasing something that is a Pre-order you are aware this item will not ship for some time.
Local laws are something you should be aware of depending on what you are purchasing from me and please do you research ahead of time.
You must be 18 to purchase any of my Knives
By purchasing my products you assume any risk in the use of it, it is designed to be a novelty bottle opener and handy tool for light duty. Any misuse of this product is strictly at customers risk and Koch Tools Co. will not be held accountable for such negligence in any form.